Our Goals and Objectives 2010
Our business aims for 2010/11
are;
- To invest in our existing homes and build new
ones
- To deliver service excellence and nurture our
can do culture
- To provide efficient services and promote
financial inclusion
- To deliver our promises to tenants in
Rutland
- To be aware of our environmental impact
Our Mission Statement states that we will be
"Inspired by the communities we serve ….
- to be the first choice for quality
homes and services
- to make a positive difference to
people's lives"
Spire Values
Spire Homes has developed a set of values that underpins everything
it does and these are:
- Quality – In everything we
do
- People – Who really care and
make a difference
- Pride – In our place to
work
- Community – Focused and
conscious
- Environmentally – Aware and
active
Spire essential values mean Quality,
People with Pride in our
Community and Environment.
We have agreed five main Business aims to
take the business forward. These are set out
below.
1. Invest in our existing homes and build
new ones
To achieve this aim we will:
- Ensure all properties meet the Decent Homes
standard as an absolute minimum
- Have plans in place to improve our properties
to protect our assets and to make them desirable homes
- Ensure we make the best use of the
properties, land and sites we own to make exploring all options for
development use or re-designation. Seek out new
business opportunities, which compliment our mission and strategic
direction. Our aim is to achieve a total of 6000 units in
ownership or management by 2012.
- Respond to opportunities in surrounding
growth areas.
- Continue to meet affordable housing needs and
be the major provider of new homes, in the areas in which we
currently operate.
-
2. Deliver
service excellence and nurture our ‘can do’ culture
To achieve this aim we will:
- Value our staff as our greatest asset foster
a team spirit and a culture of continuous improvement that involves
staff at all levels.
- Continue to invest in organisational
development, fish awards and to celebrate the achievements of our
staff.
- Work through our Customer Excellence Group to
ensure we meet the diverse needs of all our tenants and
customers.
- Undertake service reviews, benchmark
performance and seek out good practice and innovation to enhance
service delivery, we will continue to look for opportunities to
excel and pilot new ways of working.
- Continue to build on the successful
involvement of customers in all aspects of our business, putting
them at the heart of decision making and learning from their
feedback
- Build upon our Resident Led Self Regulation
Framework and Tenant Inspector Work.
- Pilot local standards in partnership with the
TSA and our tenants.
3. Provide
efficient services and promote Financial Inclusion
To achieve this aim we will:
- Develop a culture throughout the organisation
of achieving value for money by ensuring our staff understands
costs are financially smart and committed to budgetary
management.
- Ensure we recover all income due to us in
particular we will focus on service charges, with a plan in place
to analyse costs and determine what gap currently exists in
recoverable costs.
- Use our IT to provide better, more efficient
services to our customers and to develop more efficient working
practices.
- Provide opportunities for employment and work
experience to local people and graduates in partnership with other
agencies.
- Provide advice and support to customers
facing financial hardship by ensuring our staff are skilled and
equipped to help and by developing partnerships to provide services
to financially excluded tenants
- Explore ways of enabling communities to
access services.
4. Deliver our
promises to tenants in Rutland
To achieve this aim we will:
- Have plans in place to deliver programmes of
improvements on time and in accordance with the promises made to
tenants in Rutland
- Ensure funding is in place at every stage of
the process
- Monitor the delivery of promises and provide
regular reports to the Spire Homes Board and the Rutland Management
Board
- Involve tenants at every stage ensuring that
they shape and influence the delivery of promises and monitor their
achievements
5. Be aware of
our Environmental Impact
To achieve this aim we will:
- Develop asset management programmes that
prioritise increasing energy efficiency of our existing homes and
reducing carbon footprint.
- Build new homes to excellent eco-standards
and with high standards of recycling and renewable components.
- Reduce the environmental impact of our
business by recycling as much as we can by understanding our carbon
footprint and aiming to reduce it through unnecessary travel and
waste etc.
- Explore initiatives to retrofit our
properties with solar panels, air source heat pumps, improved
insulation etc and include them as standard on new build
properties.