Mystery Shopping

We’re looking for tenants to become Mystery Shoppers, so they can test the quality of our services by working ‘undercover’ making enquiries by telephone, email, text or in person and then reporting back their experiences to Spire Homes. 
This helps us to gain a tenant’s view on the quality of the  services we provide and identify any areas for improvement.

No experience is necessary as full support and guidance will be provided. 

We’ll also pay back any expenses which are incurred by taking part in mystery shopping (e.g. telephone costs/travel expenses).

Useful skills to have:

• Be able to use the phone/email
• Be able to read and follow a simple questionnaire and fill it in clearly
• Be available to attend a taster session and a couple of support meetings
• Be available to carry our mystery shops during office hours.

Benefits to you:

Not only is mystery shopping fun, but it’s also a great way of helping us to improve our services to you and everyone else and, at the same time, give you the opportunity to:

• Earn My Viewpoint Club points
• Learn new skills to help future career development
• Boost your confidence
• Improve your communication skills.

To express your interest in becoming a mystery shopper, simply call us on 0300 123 66 11.