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Repair Services Expectations
 
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Telephone0300 123 66 11
Text07797 800062
Emailspirehomes@longhurst-group.org.uk

What repairs service can I expect?

We give a commitment to deliver a quality service when carrying out repairs and improvements to your home.

The following standards have been set:

  • All staff will be friendly and polite at all times
  • You will be offered an appointment for your repair when you phone to report it;
  • All staff will carry proper identification and must show it before entering a property or working nearby. Please remember to ask for it;
  • Our contractors will also be wearing a uniform with carries their logo along with ours;
  • We will leave the area clean and tidy when we have finished the work;
  • We will insist that health and safety regulations are followed at all times;
  • We will do the work as quickly as possible and with minimum disturbance to you; and
  • The materials, products and workmanship involved in carrying out repairs will be of high quality and suitable for the job.
 
Spire Homes, 1 Crown Court, Crown Way,
Rushden, Northamptonshire, NN10 6BS
Tel: 0300 123 66 11
Longhurst Group Investor In People Positive About Disabled People Inbiz Best Company 2011 - One Star Blue Skies