Will I be charged for repairs?

If you, your family or invited friends cause damage to any of our fixtures or fittings, or to the common parts of a home you live in then you must either make good the damage or pay us for any costs we incur in repairing the damage or replacement of an item.

If you suffer criminal or malicious damage to your home then we pay for the repairs or replacement, but only if you have reported the crime to the police and have a valid crime number. As a matter of course we will check this information.

You should claim on your household insurance for personal effects stolen or damaged.