One organisation - getting in touch from July 1
When we become a single organisation on Monday July 1, 2019, we will make things easier for our customers by having one phone number and one website.
Contacting us by phone from July 1
From July 1 when you phone 0300 123 1745, you will have the same three options to choose from as you do now, and you will be able to speak to the right team straight away.
Here are the three options:
1 - Repairs, heating and servicing
Press 1 for all enquires relating to repairs, heating and servicing calls.
You will then have the option of speaking to our repairs contractor, Wates or our new heating contractor, Mears.
2 - Rent, payments or arrears
Press 2 for enquiries relating to rent, making payments or arrears on an account.
You will then be able to speak to our Income Advisors or connect to Allpay where you can make a rent payment over the phone.
3 - General enquiries
Press 3 for all general enquiries.
You will then be able to choose one of four options, depending on which Customer Services team is closest to where you live.
The options are:
- Boston Customer Services team - Press 1
- Birmingham Customer Services team – Press 2
- Rushden Customer Services team – Press 3
- Peterborough Customer Services team – Press 4
Choosing your local Customer Services team
- If you have been an L&H Homes customer: press 1 for Boston
- If you have been a Friendship Care and Housing customer: press 2 for Birmingham
- If you have been a Spire Homes customer: press 3 for Rushden
- If you have been an Axiom customer: press 4 for Peterborough.
If you are a Over 55s leaseholder, please continue to use the dedicated leasehold line of 0345 60 88 006.
Contacting us online from July 1
When we become one organisation, a new-look Longhurst Group website will replace the Axiom, Friendship Care & Housing, L&H Homes and Spire Homes websites you have visited before.
From this site you will still be able to find out about all the services we offer in your local area and get in touch with us. If you have saved one of our landlord websites as a favourite on your computer or device, you will automatically be taken to the Longhurst Group website from July 1.
Rather than emailing us, from July 1, you can visit the Longhurst Group website and use a brand new contact form. This will help us get your message to the right team fast.
All you will need to do is fill in the online enquiry form on the ‘contact us’ page. Simply go to longhurst-group.org.uk/contact
If you currently use our online customer portal, My Account, to check your rent balance or report a repair, you will still be able to do this in exactly the same way.
The only change you will notice over time is that the online portal will look slightly different as part of the Longhurst Group brand.
Your log-in details for My Account will remain the same and you will still be able to access your account by visiting longhurst-group.org.uk/myaccount
The My Account portal will be made available to all customers soon.
From Monday 1 July, we will use a single Facebook page to keep customers up-to-date with all our latest news, key information and services.
Our current landlord pages will be phased out over time. If you follow your current landlord page, you will automatically be added as a follower of the Longhurst Group Facebook page: facebook.com/LonghurstGroupHome
Don’t worry, the content on this new Facebook page will still be relevant to you, with news and information specifically tailored to your local area.